07 March 2013
As Waitrose reports on a strong 2012/13, we look at three key levers that will drive its sales momentum in the coming year.
1. Becoming a truly omnichannel retailer
With an impressive 49% uplift, Waitrose.com outperformed over the year, with the online basket size on average five times higher than in-store. This growth was also driven by the growing number of collection points in-store,...