Kroger news

04 February 2019
With the US online grocery channel forecast to grow to just under $60bn by 2023, retailers are focused on improving the efficiency of their operations as they scale up. We look at some of the initiatives underway in this area. Focusing on picking and delivery efficiencies While offering grocery ecommerce service can build customer loyalty and incrementality, it can also dilute profitability...
31 January 2019
Kroger has appointed Yael Cosset as its new chief information officer, effective May 1. He takes over from Christopher Hjelm who is retiring but will remain with the business until August 1. Yael Cosset adds responsibility for Kroger Technology Yael Cosset is currently the retailer’s chief digital officer. In addition to his responsibilities for Kroger’s digital portfolio, he will assume re...
14 January 2019
Kroger’s CEO, Rodney McCullen, shared his views on the future of retail at NRF’s Retail Show in New York. We look at how this aligns with the retailer’s strategic plan. Developing a new vision for the business Speaking at the NRF event, Rodney McCullen outlined how retail will look very different in the future. He expects it to: Be a blend of physical and digital Designed to solve ...
07 January 2019
Kroger and Microsoft are collaborating to develop a connected store pilot, optimising Microsoft’s Azure cloud platform. Pilot stores in Oho and Washington Powered by Microsoft Azure and connected IoT sensors, Kroger’s technology team has developed a smart technology system. This is being used to transform two pilot stores in Monroe, Ohio and Redmond, Washington. The stores will optimise Mic...
18 December 2018
Kroger has expanded its fleet of delivery vehicles to include Nuro’s custom unmanned vehicle, the R1. Almost 1,000 deliveries completed as part of pilot program Kroger and Nuro first partnered on a self-driving delivery service in August, piloting a programme in Scottsdale, Arizona. This utilised a fleet of Prius vehicles, accompanied by vehicle operators, with almost 1,000 customer deliver...
17 December 2018
Kroger is launching a new pharmacy club, Rx Savings Club, developed to significantly reduce the cost of prescription drugs for its customers. Addressing the high cost of prescription drugs This has been developed in partnership with GoodRx, one of the leading sources for prescription and healthcare savings in the US. It uses a real-time market intelligence platform to track prices and promo...
10 December 2018
As Kroger reports its third quarter performance, we review how it’s performing against its ‘Restock Kroger’ strategic plan. Impacting the entire business There are four key elements to the plan, focused on redefining the customer experience, partnering for growth, developing talent and building out its environmental and social impact plan. The first two are the most critical from a commerci...
04 December 2018
Following the recent launch of an exploratory programme, Kroger and Walgreens are piloting a new Kroger Express concept at selected Walgreens locations. New store pilot provide shoppers with access to both brands In October, Kroger and Walgreens announced they would partner on a new store pilot where customers will be able to shop for products and services from both retailers. Initially, th...
20 November 2018
Kroger and Ocado will open the first of up to 20 planed Customer Fulfillment Centres (CFC) in Monroe, Ohio. Optimising Kroger’s density in the region Earlier this year, the retailers formed a strategic partnership to optimise Ocado’s technology solutions for its ecommerce operations. The first CFC will be located north of Cincinnati, where Kroger is based. The retailer has significant densi...
19 November 2018
We look at the strategies of some of the major US retailers, for who Black Friday is a major event and a kick-off to the critical holiday season. Sales impact spread across five-day weekend Although Black Friday is the traditional key shopping day in the US, with many retailers opening their doors a day earlier on Thanksgiving Day and launching pre-Black Friday deals, this has become a mult...