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At a time Steve Rowe believes it has become impossible to forecast with any degree of accuracy, M&S outperformed its previous COVID-19 scenario. The retailer's like-for-like food performance remains robust and this divsion's adjusted operating profit also improves. However, significant challenges remain for its clothing & home division, resulting in group revenue declining -15.8% and operating profit before adjusting items falling -77.1% for the 26 weeks ending 26th September 2020. 

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Shoppers can book slots in advance of shopping, in a move to enhance the experience and prevent queuing at M&S stores. How does it work? Shoppers select the store they wish to visit through the M&S website They pick a date and a 30 minute time slot On arrival, an in-store host greets them, managing the total number of shoppers in the store at one time Winter-friendly initiativ...
7-Eleven and Marks & Spencer have partnered Deliveroo to offer customers on-demand grocery delivery in Hong Kong. Over 1,000 grocery products added to Deliveroo Shoppers in Hong Kong will shortly have access to 1,000 (c.200 from 7-Eleven and c.800 M&S) additional grocery products on Deliveroo. The service provider has over 7,000 riders in Hong Kong and can deliver items in as fast as 30 min...
Ocado's retail revenue grew by 52% in Q3, for the 13 weeks to 30 th August 2020. Driven by average order size In Q3, retail sales grew faster in comparison to Q2 due to demand remaining high versus a “seasonally soft” quarter in Q3 2019. The increase in revenue has been driven by an average order size of £141, up over 30% YoY. Whilst average order size continues to normalise from COVID-...


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We review M&S's grocery retail outlook over the next five years as it accelerates the pace of change to drive long term growth.

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An essential summary of trading priorities, latest developments, and other key commercial insights for Marks & Spencer.

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