Innovation news

07 May 2019
We look at Walmart’s new pet care related ventures including an online pet pharmacy, expanded pet food range and the launch of in-store veterinary clinics. Dedicated website for low cost pet prescriptions Having built a significant pet care business, both in-store and online, Walmart is investing to grow its share, both in traditional categories and expanding into related areas. The retaile...
01 May 2019
As Wegmans becomes the latest North American food retailer to offer meal delivery, we look at how operators are optimising their foodservice investments to build bigger businesses. Tapping into a growing meal delivery customer base Wegmans has built a world-leading reputation for its prepared foods ranges. They are a central element of its offer and a major driver of traffic to its stores. ...
25 April 2019
We look at how Walmart has transformed an existing supermarket into a live retail lab to understand how artificial intelligence can be used to improve the customer experience.  Understanding how artificial intelligence can help improve the customer experience To create the Intelligent Retail Lab (IRL), Walmart has equipped an existing 50,000 sq ft Neighborhood Market in Levittown, New York ...
09 April 2019
We look at Walmart’s plans to add more technology to its stores and its efforts to build a dedicated ecosystem. 900 new Pickup Towers Walmart has been one of the leaders in the US retail sector in terms of deploying new technologies in-store to either improve the shopping experience or to simplify ways of working. Many of its customer-facing technologies have been focused on its ecommerce o...
04 April 2019
Loblaw is launching a trial digital advertising service that rewards customers with loyalty points for seeing relevant and tailored ads on third-party websites. Providing customers with more relevant digital ads This new programme will optimise data from Loblaw’s PC Optimum loyalty and rewards scheme to provide its customers with more relevant ads as they browse the internet. PC Optimum is ...
02 April 2019
Walmart is partnering with Google to introduce voice ordering capabilities for its online grocery service. Draws on previous shopping behaviours to identify specific products The new Walmart Voice Order service enables customer to say “Hey Google, talk to Walmart” to activate the Google Assistant. Products will be added directly to the customer’s shopping basket, with the service learning a...
02 April 2019
In partnership with Carrefour, Zaitt has opened a 24-hour convenience store in São Paulo, which is fully autonomous, requiring no cashiers or members of staff. This is in line with Carrefour Brazil’s strategy of partnering with startups and growing its digital capabilities in the country. Paula Cardoso, CEO of Carrefour eBusiness Brazil, said: “As we do globally, we will be partnering wit...
27 March 2019
We round up the latest innovations from the Netherlands, where Albert Heijn has unveiled a new delivery robot as it trials plastic-free produce in-store. Meanwhile, Jumbo and La Place are investing in their joint proposition and Jumbo is collecting customer and employee feedback in real-time. 1. Albert Heijn to test delivery robot... Albert Heijn introduced its new delivery robot at the Dig...
19 March 2019
We round up three of the latest innovations at Albert Heijn as the retailer introduces connected devices for in-store colleagues, a new collectable campaign and an Allerhande cookbook. 1. Albert Heijn provides connected devices for in-store colleagues… At the recent Salesforce World Tour in Amsterdam, Zebra Technologies was demonstrating a connected device for Albert Heijn’s in-store collea...
13 March 2019
Texas-based H-E-B surprised visitors during the South by Southwest (SXSW) festival as the brand behind an upscale culinary experience. Showcasing cook at home ranges H-E-B was the surprise host behind a branded restaurant at the SXSW festival in Austin, Texas, at the start of March. The retailer entertained more than 85 attendees at the Hotel Saint Cecilia, under the name, ITK Restaurant Gr...