WBA: COO departs, quicker shopping solution and mobile clinics

Date : 11 May 2021

Sabira Habib

Retail Analyst

Walgreens Boots Alliance (WBA) has announced its COO, Alex Gourlay, is to leave the business. Meanwhile, separately, in the US, its Walgreens division has launched same-day delivery in under two hours and introduced mobile clinics that provide COVID-19 vaccines.

Co-COO to step down

Bloomberg has reported that WBA’s co-chief operating officer, Alex Gorlay, is set to leave the business on 17 May. He will move on to act as senior advisor to the company’s new CEO, Rosalind Brewer, until the end of the year. Cornella Barra has assumed the role of chief operating officer, International. Before joining Walgreens in 2013, Gorlay served as chief executive for Alliance Boots’s health & beauty division, while prior to that he was Boots UK’s managing director.

Faster delivery service in under two hours

Walgreens has launched same-day delivery in under two hours, nationwide. Customers can order from over 24,000 items for same-day, contactless home delivery without any minimum order required. The new service allows myWalgreens members to earn and use Walgreens Cash rewards, as well as redeem digital promotions and savings offerings.

Stefanie Kruse, Walgreens’s Vice President of Digital Commerce commented on the new delivery service,

“As the country gets ready to emerge from the pandemic, Walgreens continues its focus on enhancing our customer experience through integrated and simplified shopping solutions. Since the launch of myWalgreens in November 2020, we are constantly innovating to provide convenient delivery options to our customers that make their lives easier. We are confident that customers will enjoy our new Same Day Delivery functionality for those last-minute needs.”

WBA continues to improve its order fulfilment services and offer more convenient shopping solutions. This new service builds on WBA’s other delivery solutions, many of which it has begun to offer since the start of the pandemic. This includes, partnering with third-party delivery companies and its pick-up in less than 30 minutes from in-store, curbside and via drive-thru service. It also introduced combined pick-up for retail products and prescriptions, helping customers save time and offering ease.

Mobile clinics offering COVID-19 vaccination

Following the success of its COVID-19 vaccination programme across 700 Walgreens’s vaccination clinics in the US, it has now introduced travelling mobile clinics that offer COVID-19 vaccinations in underserved areas in Chicago.

Walgreens plans to roll out more mobile clinics over the next two months in nine additional cities to help bring COVID-19 vaccinations directly to underserved communities and those with barriers to accessing the vaccine.

Source: Walgreens

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