Click and collect: the short-term solution, the long-term play

Simon Mayhew
Head of Online Retail Insight

In the first of a three-part series, we introduce click and collect, summarise the huge impact of COVID-19, and explain why it’s a long-term solution for online grocery. 

  • Click and Collect (C&C), Drive, PickUp
  • Online and C&C sales participation
  •  C&C drivers 
  • Online profitability 
  • Collection fees

You can read part two, looking at retailer best practice here, and part three, helping suppliers create a winning click and collect strategy here.