Convenience channel inspiration from Latin America

Oliver Butterworth
Senior Retail Analyst
@RetailAnalysis

The effects of the pandemic and the changes to consumer behaviour forced retailers in the region to re-evaluate their store proposition and evolve it better to meet the needs of customers. 

This has been executed in a number of ways (some examples below) and we expect these changes to last into the future. 

  • Enhancing food-to-go and re-positioning some of the best-selling categories (e.g. BWS) 
  • Rolling out technology to create a more frictionless shopping experience (e.g. scan-as-you-shop)
  • Adding delivery services through third party partnerships (e.g. Cornershop by Uber and Rappi)
  • Rolling out autonomous store concepts that are closer to the customer (e.g. Carrefour Express and OXXO Smart) 
  • Launching secondary footfall drivers, such as fintech services, online collection services for third party vendors (e.g. Amazon), and new loyalty schemes.

Looking for more insight on Latin America? Visit our dedicated Latin America hub