Loblaw news

03 May 2018
Loblaw is set to roll-out its grocery ecommerce pickup and delivery services nationally, reaching 70% of Canadians by the end of the year. Adding 500 PC Express pick-up locations this year Loblaw will extend its store pickup service to 500 additional locations this year, taking the total to over 700. This is a major ramp-up of the program, which will also see the expansion of the PC Express...
27 February 2018
Loblaw is partnering with transit organisation Metrolinx to launch a new PC Express grocery pickup service at five GO Transit stations in the Greater Toronto Area. Testing range of pickup solutions The new PC Express service will launch at five GO Transit stations this spring, before being expanded in phases to additional sites in the region. The service will allow commuters to pre-order gr...
22 February 2018
We review Loblaw’s fourth quarter performance and the outlook for the year ahead. Loyalty launch adds $211m to costs Loblaw’s fourth quarter retail sales fell by 1.2% to $10.7bn, reflecting the divestment of its gas bar business. Excluding this impact, sales improved around 2.1%. Food retail same-store sales were up 0.5%, while drug retail saw a 3.6% improvement. Operating income in the qua...
06 February 2018
Loblaw has launched its new loyalty program, PC Optimum, combining its previous Shoppers Optimum and PC Plus loyalty programs. A platform for cross-promotions and events across its assets The new program is accessible through a single card or app, enabling members to earn and redeem loyalty points across Loblaw's network of stores and its ecommerce sites. This creates a more seamless experi...
02 January 2018
We look at the growth priorities for the four major grocery retailers in Canada over the next 12 months, as they focus on topline growth against a backdrop of increasing cost headwinds. Loblaw: loyalty and digital initiatives Loblaw’s activities in 2018, particularly in the first half of the year, will be shaped by the flurry of announcements which were made over the last two months. Its mo...
21 November 2017
Loblaw is piloting a fee-based subscription program, PC Insiders, offering a range of perks to its most loyal customers, including free online delivery for its non-food websites and free pickup for its grocery click and collect service. Targeting most loyal shoppers PC Insiders has been developed to reward customers that shop across a range of the retailer’s brands, both in-store and online...
15 November 2017
Loblaw is partnering with Instacart to offer grocery delivery in Toronto and Vancouver. Rapid expansion across additional cities expected in 2018 Beginning in December, online grocery orders from Loblaws, Real Canadian Superstore and T&T stores will be delivered by Instacart to customers' homes in as little as one hour in Toronto. The service will be expanded to the Greater Vancouver area i...
08 November 2017
Loblaw is combining its Shoppers Optimum and PC Plus loyalty programs into a new program, PC Optimum. Highly anticipated move since Shoppers Drug Mart acquisition The new program will go live on February 1, 2018, and through a single card or app, members will be able to earn and redeem loyalty points across Loblaw's network of stores and its ecommerce sites. This move has been widely antici...
25 September 2017
Loblaw has launched a new smaller format, wellness focused store in Toronto, developed to help customers to ‘age powerfully’. Builds on its Shoppers Home Health Care format The 3,500 sq ft 'Wellwise' store has been developed by its drugstore retail team, which also operates the Shoppers Home Health Care format. While the two formats have some overlap with regards to the specialty, medical and...
26 July 2017
We review Loblaw’s second quarter performance as it adjusts the business to new cost headwinds. Growth led by drug retail Loblaw’s second quarter revenue increased by 3.2% to $11.1bn, with retail segment sales up 3.2% to $10.8bn. Food retail same-store sales increased by 1.0%, with drug retail same-store sales up 3.7%. These results were delivered against the backdrop of a highly competitiv...