Waitrose is reworking aspects of its loyalty scheme to make offers more relevant and personalised to its customers. As revealed by The Grocer, the changes come into effect today following complaints from its loyalty scheme members since the initial launch last year. The changes will see the timeframe used to determine the most relevant offers for customers extended from 4 weeks to 52 weeks....

The John Lewis Partnership Chairman, Dame Sharon White, has announced she will not be seeking a second term as Chairman when her current term ends in February 2025. The news follows a tough period for the Partnership which announced a £234m loss in 2022, resulting in the annual staff bonus being cancelled. Recent results have shown improvement, with the Partnership reporting a loss of £57m ...

Waitrose will relocate some of its stores as part of a planned revamp of its store estate. Stores to become more accessible and appealing Speaking to The Telegraph, Waitrose Executive Director James Bailey said that some stores were “terribly organised” and the overhaul would make stores “more accessible and more appealing” . Bailey added in the future Waitrose stores would be located ...